1. Introduction
This Returns Policy applies to our print books, eBooks and eTextbooks.
2. Conditions of Refund
Print books sold are final and non-returnable unless there are defects or damage to the book upon delivery. Please contact us immediately upon receipt of goods with your receipt and picture of the defective product/s to arrange for a one-for-one exchange.
A full refund can be made on eTextbooks subject to the following conditions:
- You return the eTextbook within 1 working day from the date/time you purchased it.
- You have not used or redeemed the eTextbook access code. eTextbooks that have been redeemed or accessed are non-returnable. We will check and verify this before any refund can be made.
Refunds will not be allowed for eTextbooks from the following publishers:
- Cambridge University Press
- Kaplan Publishing
You are advised to keep a copy of your purchase receipts.
3. How to Get Your Refund
To request for a refund, please email us at info@pms.com.sg with full details of your purchase.