The customer success professional’s handbook: how to thrive in one of the world’s fastest growing careers–while driving growth for your company Ebook

Ashvin Vaidyanathan is the Chief Customer Officer at Gainsight – the Customer Success Company. Ashvin started at Gainsight as a Customer Success Manager, hired and built the CSM team, and now manages the Customer Success, Professional Services and Support teams. Prior to Gainsight, Ashvin was at McKinsey s global programs within the Pulse portfolio, including worldwide conferences, CCO Summits, various speaking engagements, and Pulse Academy, the worlds largest education program in Customer Success via live workshops and online courses, curriculum development and guidance for universities, and the industrys most-respected professional CSM certification program. He has more than 20 years of experience establishing and leading customer success, service, support, and product teams in traditional and SaaS-based companies including WebMD, Carefx, Harris Corp, Sage Software, and WebPT, as well as helping to grow 3 success startups to acquisition.