The customer success economy – why every aspect of your business model needs a paradigm shift Ebook

Nick Mehta is CEO of Gainsight, The Customer Success Company. He works with a team of nearly 700 people who together have created the customer success category that’s currently taking over the SaaS business model worldwide. Nick has been named one of the Top SaaS CEOs by the Software Report three years in a row, one of the Top CEOs of 2018 by Comparably, was a finalist for EY?s Entrepreneur of the Year, and holds one of highest Glassdoor approval ratings for CEOs. On top of all that, he was recently rated the #1 CEO in the world (the award committee was just his mom, but the details are irrelevant). He also co-authored ?Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue,? the authoritative book on the field. He is passionate about family, football, philosophy, physics, fashion, feminism, and SaaS customer success. People told him it?s impossible to combine all of those interests, but Nick has made it his life?s mission to try. Allison Pickens is one of the world?s top experts on the business transformation that accompanies the shift to the cloud, having coached thousands of executives at public companies and startups alike. She is part of the Fortune Most Powerful Women community and was named one of the Top Women in SaaS and Top 50 People in Sales and Business Development. She has served as Chief Operating Officer at Gainsight, an independent board director, an investor at Bain Capital and an angel investor, and a strategy consultant at BCG. Allison?s passion for moral philosophy has made her an advocate for technology that puts humans first. She has a degree in Ethics, Politics, and Economics from Yale and an MBA from Stanford. Allison and her husband love to spend time hiking in the woods, deep in conversation about climate change, the gut biome, affordable housing, or a recent podcast they listened to.