Acknowledgements iii
About this Custom Book iv
Introduction 1
1 Communication Connects 5
2 Interpersonal Communication 11
3 Emotional Intelligence 45
4 Negotiation 49
5 Intercultural Communication 59
6 Meetings 65
7 Communicating through Visuals 87
8 Presentations 109
9 Correspondence, Emails and Short Reports 135
10 Long Formal Reports 177
